Refund policy
Return Policy
Return Conditions
To be eligible for a return, the item must:
✔ Be in the same condition as received.
✔ Be unused and in its original condition.
✔ Have the original packaging and any included accessories.
✔ Include the receipt or proof of purchase.
If your LumiSaur product arrives in perfect condition and is not damaged or defective, the customer is responsible for covering the return shipping cost. This cost may vary depending on your country.
We recommend contacting our support team before sending any product back so we can provide the correct return instructions.
How to Request a Return
To start a return, contact us at:
If your return is accepted, we will provide you with the necessary return instructions and, where applicable, a return shipping label.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your LumiSaur product is defective, damaged, or you receive the wrong item, contact us immediately at thelumisaur@outlook.com so we can review the issue and provide a solution as quickly as possible.
Exchanges
The quickest way to exchange an item is to:
- Return the original item.
- Once the return is accepted, place a new order for the product you want.
Refunds
We will notify you once we have received and inspected your return.
If your refund is approved, it will be issued automatically to your original payment method within 10 business days.
Please keep in mind that your bank or payment provider may require additional time to process and post the refund.
📌 If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at: